Description
* 5 years of experience in IT Support (L2)
* At least C1 English speaking level
## About Our Client ##
Our client is a known international financial institution.
## Job Description ##
**Technology Support and Maintenance:**
* Install, configure, troubleshoot, maintain, and support technology and office systems.
* Collaborate with support peers to enhance knowledge of supported technologies and business cycles.
* Update the knowledge base and ensure accurate information is available.
* Monitor the support queue, troubleshoot, and resolve issues promptly.
* Document actions and solutions in the incident management system.
* Communicate with clients on incident and request statuses.
* Adhere to Service Management best practices.
**Technology Acquisition and Implementation:**
* Ensure technology meets local business needs and participate in acquisition and implementation.
* Develop knowledge of business cycles and technical requirements.
* Pursue relevant training opportunities.
* Perform asset management and lifecycle processes, ensuring timely delivery and installation of hardware and software.
* Set client expectations for new hardware and software implementation.
* Partner with Lifecycle Management, Service Operations, and Engineering teams.
**Project Participation:**
* Participate in projects involving new technology evaluation and integration.
* Complete project tasks and execute test plans as assigned.
* Communicate project status and new technology information to clients.
## The Successful Applicant ##
* 5 years of experience minimum as an IT Supporter
* IT educational background
* Familiar with the Microsoft environment, O365, ServiceNow, AD, Windows 11...etc.
* Familiar with CISCO network
* Proactive mindset, willing to be involved within a variety of projects and share insights
* Flawless English (C1 level minimum required) - French is optional
## What's on Offer ##
* Take part in a leading financial institution
* Competitive package
* Collaborative workplace based on excellence
* Multicultural environment
Contact
Jean-Baptiste Voitellier
Quote job ref
JN-062024-6463862
Job Function
Information Technology
Specialisation
IT Support
Industry
Financial Services
Location
Geneva
Contract Type
Permanent
Consultant name
Jean-Baptiste Voitellier
Job Reference
JN-062024-6463862