Description
Entreprise :
Our client is a known international financial institution.
Description du poste :
Technology Support and Maintenance:
* Install, configure, troubleshoot, maintain, and support technology and office systems.
* Collaborate with support peers to enhance knowledge of supported technologies and business cycles.
* Update the knowledge base and ensure accurate information is available.
* Monitor the support queue, troubleshoot, and resolve issues promptly.
* Document actions and solutions in the incident management system.
* Communicate with clients on incident and request statuses.
* Adhere to Service Management best practices.
Technology Acquisition and Implementation:
* Ensure technology meets local business needs and participate in acquisition and implementation.
* Develop knowledge of business cycles and technical requirements.
* Pursue relevant training opportunities.
* Perform asset management and lifecycle processes, ensuring timely delivery and installation of hardware and software.
* Set client expectations for new hardware and software implementation.
* Partner with Lifecycle Management, Service Operations, and Engineering teams.
Project Participation:
* Participate in projects involving new technology evaluation and integration.
* Complete project tasks and execute test plans as assigned.
* Communicate project status and new technology information to clients.
Description du profil :
* 5 years of experience minimum as an IT Supporter
* IT educational background
* Familiar with the Microsoft environment, O365, ServiceNow, AD, Windows 11...etc.
* Familiar with CISCO network
* Proactive mindset, willing to be involved within a variety of projects and share insights
* Flawless English (C1 level minimum required) - French is optional