Descripción
For our pharmaceutical partner, GI Life Sciences is looking for a:
Customer Service Specialist
(temporary position)
Your mission:
· Order handling for assigned countries from receipt of order till final invoicing / shipment, in order to secure smooth order processing from start to end
· Contact point for internal and external customers and stakeholders
· To meet customer service standards by providing high customer service level
· Support other functions with related data
Your responsibilities:
• Ensure orders are processed on time and without issues
• Monitor and action blocked orders
• Issue of relevant billing documents for financial processing
• Issue or review shipping documents or any other documents needed for export, import or banks
• Organize/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer
• Handling all customer inquiries and complaints
• Review and provide input to Customer Protocols and CRF (customer request form)
• Consignment handling
• Regular review and accountability on open orders, accurate sales projection, and risk assessment
• Vacation relief for other countries
• Regular calls with customers / distributors / rep.offices
• Build strong relationships with internal and external customers and stakeholders
• Support and involvement in adhoc projects
Your profile:
• 3-5 years' experience in customer services environment
• Commercial experience within a matrix organization, good to have leading knowledge and experiences
• Experience in continues improvement & process streamlining/optimization
• Flexible, reliable, good team spirit, ability to work independently
• Good to have the knowledge of Sales Force
• SAP experience required
• English Fluent (written and spoken)
Your contact at Gi:
Manon Tenaud 022 737 12 07