Descripción
###### Job Informationen ######
Your tasks: Independently solving all issues related to our software/application servers by the customer (Remote) or in the Cloud (SaaS solution), and involve the necessary specialists if needed, to resolve problems within the agreed Service Level Agreements. Conduct root cause analyses and ensure problem resolution in your area of responsibility. You will manage communication issues in collaboration with the Hardware Support Team. You will work very closely with the Hardware Support Team especially in cases where the root cause is unclear. Ensure proper information flow internally between different Support Levels and externally to our customers. Be responsible for the implementation of services in the After-Sales Phase on behalf of our customers. Ensure a smooth flow in projects with the customer (Software-Updates / Upgrades). In large projects, support engineers in solving challenging problems. Contribute to the continuous development of the service offering in collaboration with Product Management, Service Design, and the Service Delivery Department. Your profile: Completed technical or IT education, e.g., Bachelor of Science, technician, IT specialist EFZ, or an equivalent qualification. Demonstrated experience in a similar role or in the field of technical customer support. Experience with telecommunications technologies and/or measuring devices is desirable. Solution-oriented, with the ability to identify the cause of a problem and find an effective solution. Have a structured and systematic working approach. Fluent communication in spoken and written German and English is required, and French is a plus. Confident and trustworthy personality with customer and service orientation, who enjoys working in a dynamic team. Experience in dealing with various interest groups.
###### Benötigte Skills ######
* Deutsch
* Englisch
* Französisch
* Hardware
* Support
* CLOUD
* Informatiker EFZ
* Bachelor