Descripción
###### Job Informationen ######
Location: Zurich, hybrid Workload: Full time Your tasks: Receipt of technical customer inquiries (mail , chat & telephone) Recording of all relevant information in the ticket system Problem solving by analyzing and appropriate solution finding Ticket creation for customers or direct solution of the problem on the phone Consulting customers on general and administrative enquires An active role in the co-design of improvements in terms of functionalities and usability is also desired Your profile: Commercial or technical diploma in the IT sector Experience in customer service Pronounced customer orientation Team player Communicative and eloquent Native or equivalent german written and spoken, mandatory fluent English Knowledge for French and Italian are a plus Exact and structured working methodology Quick comprehension and a high technical affinity -website design specifically Wordpress experience is a plus
###### Benötigte Skills ######
* Deutsch
* Englisch
* Französisch
* Usability
* Ticketing
* Wordpress