Beschreibung
Entreprise :
Our client is a pure player in Ecommerce industry
Description du poste :
Reporting to the senior product and customer lifecycle manager your main mission will be to:
* Track all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experience
* Develop in-depth knowledge of customer engagement channels
* Analyze customer needs, interactions, and feedback to identify friction points and challenges
* Conduct research to identify critical pain points that affect customer satisfaction and retention
* Collaborate with IT teams to brainstorm and design solutions to improve the customer journey
* Develop and align customer journey strategies with marketing and product initiatives
Description du profil :
* A minimum of 5 years' experience as a Customer Journey Specialist, or a similar Customer Experience Specialist role within the digital field
* Extensive experience in gathering and interpreting conversion funnels.
* Solid knowledge of online customer engagement platforms and channels
* Proficiency in MS Office, as well as CX and CRM software.
* Excellent interpersonal, problem-solving and a strong analytical skills
* Organizational and time management abilities