Beschreibung
* This role offers exposure to a broad range of cutting-edge technologies
* You'll be providing critical support to VIPs and senior users.
## About Our Client ##
Our client is a financial company based in Geneva.
## Job Description ##
* Provide VIP support and Level 1 and 2 technical assistance.
* Deliver on-site and remote support for both hardware and software, including depot and inventory management, and task tracking via ServiceNow.
* Offer rapid response and advanced troubleshooting for trade-floor activities, ensuring support for desktops, VDI, and a wide range of technical issues, including phones (Cisco, iPhone, Android), networking, and remote access.
* Support market applications such as Bloomberg and Refinitiv
* Create and maintain technical documentation.
* Troubleshoot and manage Active Directory (AD) and Microsoft Exchange including tasks related to user accounts, permissions, access, distribution lists, and shared folder creation.
* Configure and support meeting rooms, including VIP support for daily conferences, large meetings, and town halls.
## The Successful Applicant ##
The successful candidate will be a highly skilled IT support professional with a strong background in VIP and Level 1 and 2 technical support, both on-site and remotely. They will possess advanced troubleshooting skills, particularly in fast-paced environments such as trade floors, demonstrating the ability to manage multiple tasks and resolve complex technical issues under pressure.
Key qualifications include:
* Proficiency in supporting desktops, VDI, phones (Cisco, iPhone, Android), and a wide range of software, hardware, networking, and remote access issues.
* Expertise in market applications
* Solid experience with tools like ServiceNow for task tracking and depot management.
* Strong understanding of Active Directory (AD) and Microsoft Exchange.
* Proven ability to configure and support meeting room systems, including integration of Polycom devices and MS Teams, ensuring seamless coordination for events and conferences.
* Excellent communication and documentation skills, with the capacity to create and maintain detailed technical documentation.
* A proactive and adaptable approach, capable of delivering high-quality support to VIPs and other users in a dynamic, high-pressure environment.
This candidate will also demonstrate strong customer service and interpersonal skills, ensuring that both technical issues and user needs are addressed effectively and efficiently.
## What's on Offer ##
Long-term mission
Competitive salary
Contact
Aurélien Monchambert
Quote job ref
JN-092024-6534112
Job Function
Information Technology
Specialisation
IT Support
Industry
Technology & Telecoms
Location
Geneva
Contract Type
Interim
Consultant name
Aurélien Monchambert
Job Reference
JN-092024-6534112