Beschreibung
Code de référence: 101903
# Client Relation Center (CRC) Manager (F/M) #
Genève, GE, CH
Permanent
**Qui sommes-nous ?**
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie.
Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance. En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement.
Chez Van Cleef & Arpels, nous sommes fiers de recruter des talents issus de formations, d-expériences et d'identités différentes. Nous sommes convaincus que la diversité et l'inclusion permettent de nourrir la richesse, la créativité et le savoir afin d-atteindre l'excellence.
**ARE YOU A GOOD MATCH?**
You have a strong and relevant retail and technical background.
You are service & customer oriented.
You have a clear understanding of the digital path to purchase.
You have a team player attitude.
You have excellent communication skills ; you are able to collaborate with different stakeholders.
You are rigorous, problem-solving oriented with good analytical skills.
You have an innovative vision to implement new strategies.
Experience in CRC or Business Management is a plus.
You already managed a team.
**WHAT ARE OUR EXPECTATIONS? **
Reporting to the E-business director, you will manage the CRC boutiques of each regions/markets focused on engagement and driving conversion whilst delivering the highest quality of client service.
In this function, you will:
\-Run the business model for the CRCs. You will manage technical, design and business needs to deliver a relevant and inspirational client experience.
\-Lead and support the deployment of new CRC projects to improve customer satisfaction, business impact and efficiency.
\-Support the CRC teams across regions/markets in order to adapt and localize the worldwide strategy. You will supervise our ambassador are well trained and aware of initiatives.
\-Ensure the CRC systems & tools roadmap roll-out and provide support on change management.
\-Track, analyze and understand all details of business performance globally.
\-Manage a team of 2 people and be an ambassador about the CRC function.
**MORE THAN A JOB...We recruit for a career! **
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
**THE RECRUITMENT PROCESS**
Send your application online.
If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the E-business Director and the Digital Services & Customer Director. Otherwise, you will receive an email to inform you that your application has not been successful.