Description
* IT - Data Science / Digital
* Zug
* Contracting
* Vollzeit
* 01.08.2024 - 24 Months - extension possible
* CRM, Salesforce, Power BI
**General Information:**
Start Date: 01.08.2024
End Date: 24 Months - with possibility of extension
Workload: 100%
Workplace: Rotkreuz (3 days on site / 2 days home office)
Language: English
**Background:**
The CRM Analyst is a key member of the global CRM team. Your role is to ensure the data stored in CRM is managed in an effective, legal and consistent manner. You will proactively ensure that the data is up-to-date and relevant so that sales and marketing campaigns are accurate and well targeted. You will also be responsible for creating reports and analyses to support & verify the success of global CRM projects.
**Tasks and Responsibilities:**
* Create and oversee basic data hygiene processes
* Ensure our sales and marketing data is compliant with data privacy laws
* Create and implement global customer segmentation taxonomies
* Oversee, manage global account deduplication
* Analyze the data set to identify data quality issues
* Create ad-hoc dashboards and analyses of data on behalf of the team
**Your Profile:**
* At least 5 years CRM experience (possibly IT or business) with a focus on Salesforce.com
* Hands on, proactive attitude, prepared to take responsibility for data projects
* Good understanding of basic data hygiene
* Very strong skills with reporting/analytical tools eg PowerBI, SFDC, Excel) ideally knowledge of CRM Analytics which is our client's primary tool
* Strong analytical skills - ability to identify errors & weaknesses in the data set
* Data oriented with database proficiency (SQL knowledge)
* Strong understanding and ability to relate to commercial requirements (marketing & sales)
* Languages: English, other languages may be useful
**Nice to Have:**
* Knowledge of Finance and accounting tools (SAP, Oracle) to link with other stakeholders
* Reporting, data visualization and dashboard creation skills,
* Experience of Data Privacy requirements
* Deduplication knowledge
* Experience working with stakeholders all over the world